Return Policy

​Returns and Refunds​​

Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds once items have shipped.

 

All of our furniture is made to order. In the rare event that your order is inaccurate or has a defect, we will replace the item and correct the issue. Finishes are applied by hand. Any characteristics of handmade furniture are not considered defects. Remix Materials will replace items damaged in transit, as long as the damage is properly noted upon delivery per our instructions (see below). 

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Custom items are not eligible for return. Items shipped via freight are not eligible for return.

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Damaged packages​

Inspect all packages upon receipt. If damage has occurred, please take photos of both the packaging and the damaged piece. Submit the pictures to us via email within 1 day of receiving your order.

 

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Refunds

We will fully inspect and review any received damage. If the return is approved, your refund will be processed, and a credit will automatically be applied to the original credit card used for the purchase.

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Exchanges

Items are exchangeable only if they are defective or damaged (see above). 

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Order Cancellation​

Once your order has been placed you have 24 hours to make changes or cancel your order. No changes, cancellations, or refunds are possible after the 24-hour period (your order is already in production).